Contacting us by e-mail above is the preferred method for support requests or questions on existing orders. We will try to respond within 24 hours or less. Because we are a small family-owned operation sending an e-mail is easiest, but if you have an absolute emergency or need to talk to someone right now, we do want to help and you can call our direct help line at: 888-918-1331 and leave us a message if nobody is available to answer. Thanks!