Returns & Refund Policy
First off, we are very sorry you didn’t totally enjoy your honey!
We want to do better next time, and will give you a full refund on any honey you weren’t satisfied with based on our returns policy below:
- Returns can be completed within 30 days of when you receive your items if you are not satisfied with the product for any reason.
- We require that at least 70% of the honey remain in the jar for a return to be accepted – if you enjoyed it enough to eat more than 30% of the honey we won’t really believe that you didn’t like it!
- We will issue a full refund of the product costs, including the original individual shipping costs for that particular product, but not the entire order shipping if it was grouped with other products not being returned.
- We are not able to provide return shipping costs at this time, if you ship via USPS to the return address you can opt for the lowest rates from your own city.
- To initiate a return request please contact us directly on our website: Support Form
Please do let us know the exact reason for the return as well so we can improve our product and work with our suppliers to correct any future honey problems.
Thanks so much!